VI
ENArticle 1. Payment method
ECM Global accepts payment by bank transfer to an account provided by ECM Global and officially confirmed in the payment notice, quotation or contract.
Article 2. Payment procedure
Step 1: The customer submits a service request. Step 2: ECM Global provides advice, a quotation and the applicable conditions. Step 3: The customer confirms that they wish to use the service. Step 4: ECM Global sends payment instructions. Step 5: The customer makes the bank transfer. Step 6: ECM Global reconciles and confirms the payment and begins the service in accordance with the agreement.
Article 3. Payment schedule and currency
Customers pay once or in instalments as stated in the quotation or contract. The payment currency, exchange rate and related transaction costs are communicated before payment.
Article 4. Payment confirmation and documentation
ECM Global records a payment after reconciliation has been completed and provides documentation in accordance with the agreement and its legal obligations. Where a transfer is insufficient, excessive or has an incorrect reference, the parties work together to verify it using the transaction documents.
Article 5. Payment security
Customers should carefully check the beneficiary information before making a transfer and must not disclose banking passwords, OTP codes or authentication information to any individual.
Article 6. Service cancellation and refunds
Service cancellation and refunds are handled in accordance with the Handover, service cancellation and refund policy, the contract entered into and the applicable law.