VI
ENArticle 1. Scope of services
ECM Global supports the formation and maintenance of businesses abroad; carries out work relating to legal documentation within the permitted scope; provides advice on payment solutions; and advises on and implements ecommerce activities in accordance with a specific quotation or contract.
Article 2. Customer eligibility
Customers must have the appropriate capacity to enter into an agreement, provide truthful and accurate information, have the right to use the documents supplied, satisfy lawful verification requirements and make payments as agreed.
Article 3. Service provision process
ECM Global receives the customer’s requirements, advises on solutions, provides a quotation, confirms the service, receives documents and payment, carries out the work, coordinates any requests for additional information, communicates the results and makes the handover as agreed.
Article 4. ECM Global’s responsibilities
ECM Global performs the work within the scope committed, provides progress updates and corrects errors for which it is responsible. Government authorities, banks and payment platforms make their own approval decisions; ECM Global does not replace those entities’ decision-making authority.
Article 5. Customers’ responsibilities
Customers are responsible for providing accurate documents, responding to reasonable requests and complying with the law and relevant platform policies. Services must not be used for fraud, impersonation or unlawful purposes.
Article 6. Limitations, suspension and termination
ECM Global may refuse or suspend a service upon discovering falsified documents, unlawful activities, requests outside the permitted scope or a serious breach of contract. Notices and cost reconciliation are handled in accordance with the agreement and the law. Processing times depend on the characteristics of the service and the parties involved.
Article 7. Dispute resolution
The parties prioritise negotiation and mediation. Consumers’ lawful rights and mandatory legal requirements are always preserved.